Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • Every single help request you submit to us will be responded to within maximum one hour. In case your support ticket or e–mail requires further assistance from an admin, we’ll without delay forward it and leave a note to let you know that your issue is being examined. If you take advantage of our Optional Admin Services package, any of the server management services included there will be performed at a time of your choosing.

  • Top quality support service

  • A First–Rate Support Service

  • We will be at your disposal twenty–four–seven to reply to any queries that you may have with regard to our Control Panel and any of the apps that we have installed on your behalf on the dedicated hosting server. In case you also require help tackling server management procedures, you can take a glance at our Optional Admin Services package, which includes data backup hard disk storage space, weekly Operating System updates, server monitoring and restarting services, plus troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated server includes our free–of–charge Control Panel, which sports an in–depth knowledge base plus a selection of educational video tutorials. Whenever you need assistance with the Control Panel, just click on the Help or Videos buttons in the upper right corner.