The presence of the customer and technical support that a website hosting company provides will tell you a lot for the services they supply as well. In the event that you can use only e-mails and tickets, you have most likely come across a reseller and not the actual website hosting provider. When this is the case, you will have to wait for a couple of days in order to have an issue resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the actual website hosting company for additional assistance. If the supplier provides you with different means of communication with short response time that are available at any time, they are most likely the top provider, not just a reseller. Therefore you will receive prompt assistance and quality support because they will have direct access to the servers where your account is. No matter what the issue - sales or technical, it is generally better to contact your web hosting company directly using your favourite method of communication.

24/7 Customer Support in Website Hosting

We offer 24/7 billing, customer and technical support for all our website hosting. Even if you are not our client yet and you have questions, we can give you a hand in a timely manner and give you the needed info, to give you the choice to make the very best decision when you buy your new web hosting account. We are available at any time, including weekends and holidays, and we provide you with various options for communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we have several phone numbers all over the world, therefore you'll be able to call the one that is closer to you. The max response time for your emails and your tickets is 1 hour. The regular response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to receive support for any task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we supply include 24/7 customer and tech support, which means that regardless of what problem you have, you'll be able to get in touch with us and we'll help you at once. Our guaranteed answer time for each email or support ticket that you open from your Hepsia hosting Control Panel is only one hour; the actual reply time hardly ever is more than 20 minutes. Furthermore, we offer telephone support with multiple local numbers around the globe as well as a live chat, so you're able to get in touch with us and find additional info about our services even if you don't have an account yet. We are able to help you with any kind of question or a difficulty you have - payment methods, plan features, e-mail setup, hosting account settings, etc. If you employ our services, you will not ever encounter an issue where you have to wait for a few days to get a problem resolved like you have to do with lots of other companies.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get timely support in general, let alone if you run a whole server, that's why every single dedicated server that we provide comes with 24/7 support with 1-hour answer time guarantee regardless of the issue. This service is free of cost for all difficulties with the server or the software that was installed by our administrators through the setup, so you are able to contact us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing area or you could send an e-mail, and the actual response time for either rarely exceeds thirty minutes because we have administrators available round the clock. In case you need general info about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you may take advantage of our live chat service and consult with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you will be able to include to your server plan through your billing Control Panel.