In spite of the fact that the hosting service offered by the different companies seems identical, every provider has got their own platform with its own tweaks and different ways to execute given procedures. That’s why, a comprehensive knowledge base will be remarkably helpful both for people with little to no previous experience and for technically skillful individuals who will ultimately discover how certain procedures are done, but will waste some time meanwhile. The objective of such a knowledge base is to help make the hosting service fast and easy to use, sparing users both time and efforts. The outcome is more pleased customers, since they can quickly find the information they need, and substantially less work for the customer support staff, because typically the vast majority of the enquiries and difficulties that clients have got are already included in the knowledge base. On the condition that the articles themselves are written well and encompass more topics, you’ll be able to learn more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Website Hosting

If you have purchased your very first website hosting account through our company or have moved your site over to us, you’ll get accustomed to our services and our in-house developed Hepsia Control Panel in a jiffy thanks to the fact that we have compiled an in-depth knowledge base where you can find all the info that you could ever need – both general info with regards to the hosting service as a whole and more specific info about the different functions that you can use and the complications that you can chance upon. The articles are located in two places. The entire article archive is accessible through the Control Panel’s Help section. You can find articles that are dedicated to the different functions in every Control Panel section too. You can find out how to accomplish virtually everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles offer exhaustive instructions, so you’ll never become bewildered due to an ambiguous text. Surely, in case you come across a more specific obstacle and you cannot find anything about it in our knowledge base, you can contact our customer service technicians 24/7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated servers, will allow you to access the elaborate online help documentation that we have prepared for you. The articles themselves feature generic info on our services, informative guides about the separate features that you can use, as well as troubleshooting instructions that can help you resolve common problems that you might experience. The topics that we have included cover more or less everything, from easy things such as how to host a brand-new domain in the account, to more elaborate ones such as which SSH commands can be executed on the semi-dedicated servers. Relevant articles about the features of a particular Control Panel section will always be available on the right-hand side of the page that you’re on, while the whole article archive is accessible through the all-inclusive Help section.